minehut Privacy Policy
This page describes what we collect when you use minehut and how we keep that data protected. We at minehut take your privacy seriously — our operations span sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer studios (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each activity generates data, and we handle it according to this policy.
We collect personal information only for account creation, identity verification, payment processing, and fraud prevention. Our minehut platform processes deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet — each payment route involves secure third-party processors. We do not sell your data to marketers or share it outside minehut operations without your consent, except where law requires disclosure or fraud detection demands it.
Our servers may sit outside your jurisdiction (Jakarta, Surabaya, Bandung, Medan, Semarang), and data transfers across borders comply with applicable regulations. If you have questions about how we handle your information, contact our support team in Indonesian or English during stated hours. This policy is effective as of publication and may be updated periodically; we notify users of material changes via email.
What We Collect & How We Use It
When you create a minehut account, we collect your email address, username, and hashed password. You provide this information voluntarily; we use it solely to establish your account and enable login. We do not use your email for marketing unless you opt in explicitly.
For identity verification (mandatory before withdrawal), we request your legal name, date of birth, and identity document (KTP, passport, or national ID). We may ask for address proof (utility bill, rental agreement). We store these documents securely and use them only for KYC (Know Your Customer) compliance and fraud prevention. We do not share these documents with third parties except where law enforcement or regulatory authorities demand disclosure.
When you deposit on minehut, we record the payment method, amount, date, and time. We retain transaction history so you can audit your account activity and we can dispute chargebacks if needed. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, Mandini, local payment, online payment) may retain their own records per their privacy policies; we do not control their data handling.
Our minehut platform logs your gameplay activity — bets placed, games played, outcomes, timestamps. We use this data to settle accounts, detect fraud, and analyze game fairness. We do not use gameplay data for behavioural tracking or profiling beyond fraud detection.
We do not sell your data
minehut does not monetize your personal information by selling it to third parties. Our revenue comes from gaming operations, not data sales.
Cookies & Tracking
Our minehut website and app use cookies for session management and user authentication. A session cookie expires when you log out; it allows us to keep you signed in during a single visit. We do not use tracking cookies for advertising or analytics beyond measuring site performance (page load times, error rates). Third-party analytics services may place cookies; you can opt out via your browser settings.
We do not use persistent tracking identifiers to follow you across other websites. Our cookies are functional only — they do not track your browsing behaviour outside minehut.
Third-Party Processors & Data Sharing
Our minehut operations rely on third-party vendors: payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, bank partners), cloud hosting providers, and customer support platforms. We share only the data necessary for each vendor to perform their function. For example, payment processors receive your transaction details but not your gameplay history. We require all vendors to sign data-processing agreements and maintain security standards equivalent to our own.
We may disclose information if law enforcement or regulatory authorities (Indonesian or foreign) request it through proper legal channels (warrant, subpoena). We will notify you of such requests unless legally prohibited. During holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), response delays may occur.
Data Retention & Deletion
We retain account data (email, name, identity documents, transaction history) for the lifetime of your minehut account, plus 5 years after closure (to comply with record-keeping regulations). Gameplay logs are retained for 2 years. If you close your account, we anonymise personal data but retain transaction records for regulatory compliance. You may request deletion of non-essential data by contacting our support team; we will honour requests that do not conflict with legal obligations.
Your Rights
You have the right to access your minehut account data at any time via your account dashboard. You can update your email and contact details yourself. You can request a copy of all personal data we hold about you in a portable format. To exercise these rights, contact our support desk in Indonesian or English during stated hours with your minehut account ID and identity verification.
Security & Jurisdiction
We at minehut employ industry-standard encryption (TLS/SSL) for data in transit and at rest. Our servers are secured with firewalls, access controls, and regular security audits. We do not guarantee absolute security — no online system is impervious to attack — but we undertake continuous effort to protect your information.
Our minehut platform may store data on servers located outside your jurisdiction. Data transfers across borders comply with applicable privacy laws. By using minehut, you acknowledge that your data may be processed outside your country of residence.
We services are available only where applicable law permits. If your jurisdiction restricts online gaming or data processing, we cannot offer our platform in your region. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang are served within Indonesian regulatory frameworks; users outside Indonesia may face service restrictions.
Policy Changes & Contact
We may update this policy periodically to reflect operational changes or legal requirements. Material changes (e.g., new data collection, new vendors) will be communicated via email. Continued use of minehut after a policy update constitutes acceptance of the new terms.
If you have questions or concerns about our privacy practices, contact minehut support via live chat, email, or phone during stated hours. Our team responds in Indonesian and English. We take privacy concerns seriously and will address them promptly. For formal data subject requests or complaints, submit them through our support portal with your account ID and a detailed description of your request.