minehut FAQ

For KYC verification on minehut, we require a clear, recent photograph of your identity document. Accepted documents are a national KTP (Kartu Tanda Penduduk), passport, or driver's license. We also ask for a selfie holding your document to confirm ownership. Submit these via the minehut app or website during account setup. Our support team reviews documents during business hours and notifies you of approval or rejection by email. The process typically takes a few hours during daytime, longer outside business hours. If your document is unclear or missing information, we will request a resubmission. Once approved, you can deposit and withdraw funds from your minehut account.

Opening an account on minehut takes four steps. First, visit minehut.bet or download the minehut app (Android APK or iOS browser shortcut). Second, click "Open an account" and fill in your username, email, password, and mobile number. Third, check your email for a verification link and complete identity verification (KYC) by uploading your KTP, passport, or driver's license plus a selfie. Fourth, once KYC is approved, choose a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and deposit funds. After deposit, your account is fully active and you can access live-dealer tables, sportsbook markets, slots, and esports games. The entire process from sign-up to first deposit typically takes one to two hours, depending on KYC approval speed.

Yes. On the minehut login page, click "Forgot password?" and enter the email address associated with your account. We will send you a password-reset link. Click the link in your email (valid for two hours) and create a new password. If you do not receive the email, check your spam folder or contact minehut support via live chat. Our support team can verify your identity and send a fresh reset link. If you cannot access your registered email, we may ask you to provide your KYC documents again to confirm your identity before resetting your password. This process protects your account from unauthorized access.

Yes, we support direct bank transfers from mobile banking, local payment, online payment, and e-wallet. After logging into your minehut account, go to "Deposit" and select "Bank Transfer." Choose your bank (mobile banking, local payment, online payment, or e-wallet) and minehut will display our receiving account number and the exact amount you need to transfer (including any service fees). Use your minehut username as the transfer reference. Once you initiate the bank transfer from your bank app or branch, the deposit arrives in your minehut wallet within minutes during banking hours. Outside banking hours, deposits may take longer. You can also use e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) for faster deposits. Check our deposit page for current processing times for each method.

minehut does not charge deposit or withdrawal fees. However, your bank or e-wallet provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may charge a transaction fee. These fees are set by your financial institution, not minehut, and vary by payment method and amount. For example, a bank transfer may include a small inter-bank fee, or an e-wallet top-up may have a handling charge. Before you deposit, check your bank or e-wallet app to see if fees apply. When you withdraw, minehut will show you the exact amount you will receive after any bank fees. We always display the net withdrawal amount before you confirm, so you know exactly what is coming to you. If you have questions about a specific fee, contact minehut support or your financial institution.

minehut periodically offers cashback promotions on selected games or markets. The terms of each promotion vary and are announced on our platform. Generally, cashback is calculated as a percentage of your net losses (total stakes minus total returns) over a specified period, such as one week. For example, if a promotion offers non-specific info weekly cashback on selected slots, and you stake our welcome offer with total returns of our welcome offer, your net loss is our welcome offer, and you receive non-specific info of that (our welcome offer) as cashback credited to your account. Cashback is subject to terms: it may apply only to certain games, may require a minimum stake, and may carry withdrawal conditions. Always read the full promotion terms before participating. If you have questions about an active promotion, contact minehut support during stated hours.

minehut covers major football leagues and tournaments. Our sportsbook includes Liga 1 (Indonesian football), Piala Indonesia (the national cup competition), Piala AFF (Southeast Asian nations tournament), Champions League, Premier League, and other top European leagues. We also list MotoGP, badminton events, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Live-market odds update in real time during fixtures. Before each match, we display the full range of available markets: win/draw/loss, over/under goals, both-teams-to-score, handicap, and more. Odds are set according to our trading rules and reflect the actual likelihood of outcomes. You can view all upcoming fixtures and available markets in the minehut sportsbook section. If a specific match or tournament is not listed, contact minehut support to request it; we regularly add new markets based on user demand.

Live-dealer tables on minehut stream real tables with professional dealers via HD video. We offer blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. Each table has a set minimum and maximum bet limit. You watch the dealer's actions in real time and place your bet using your computer or phone. The dealer uses real cards, chips, or a roulette wheel — no random-number generator. The outcome is determined by the physical result (the card dealt, the roulette spin) and displayed on your screen. Live chat allows you to interact with dealers in Indonesian and English. Games operate around the clock. Table limits range from low-stake tables (for players starting out) to high-limit tables (for experienced players). Choose the table and stake level that suit your budget. All results are final and recorded in your transaction history.

minehut offers a selection of popular slot titles, including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game has its own theme, payline structure, and return-to-player (RTP) percentage. You can adjust your bet size before spinning the reels. All outcomes are determined by the game's random-number generator (RNG), certified by independent testing labs. The RTP is fixed per game and represents the average return over a large number of spins; individual sessions may vary widely. Slot games are available anytime. You can view the RTP and full game rules by clicking the "Info" or "Rules" button in each game. If you are new to slots, start with a smaller bet to familiarize yourself with the paylines and features. All winnings are credited immediately to your minehut wallet.

minehut provides several account-control tools to help you manage your experience. In your account settings, you can update your password, email address, and registered mobile number. You can view your full transaction history (deposits, withdrawals, game stakes, and winnings). You can also set a personal note on your account for your own reference. Two-factor authentication (2FA) via SMS is available for added security: enable it in settings to require a code sent to your phone whenever you sign in or request a withdrawal. You can download your account statement and tax information for record-keeping. If you want to pause deposits temporarily, contact minehut support. You cannot self-delete your account, but you can request account closure by contacting support with your identity verification documents. All requests are processed during stated hours.

minehut live chat is available during stated business hours in Indonesian and English. Hours may vary by season and holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi. Check the "Contact Us" page on minehut for the exact opening hours. Outside chat hours, you can send an email to our support inbox and we will respond during the next business day. For urgent issues (account access loss, fraud reports, withdrawal blocks), contact us immediately via the emergency number listed on our support page. We aim to respond to all support requests within the stated service window. If you are in a supported region such as Jakarta, Surabaya, Bandung, Medan, or Semarang, support may be faster during local business hours. For account recovery or KYC questions, live chat is usually the quickest path.

minehut is available only where local law permits. We operate in selected jurisdictions in Southeast Asia, including supported regions in Indonesia. Before you open an account, verify that access to online gaming platforms is legal in your location. If you are unsure, consult local regulations or contact minehut support. If you access minehut from a restricted jurisdiction, your account may be suspended without notice and any funds may be held pending legal review. minehut does not advise users on the legality of gaming in their region; that responsibility falls on you. By using minehut, you confirm that you are accessing the service only from a location where it is permitted. For jurisdiction-specific questions, contact our legal team via the [[legal notice]] page or email support. Our [[terms-conditions]] page contains additional details on regional restrictions.